OMVIC Practice Test 2025 - Free OMVIC Practice Questions and Study Guide

A dealership is required to issue a refund for a vehicle purchase when there are hidden defects that significantly affect the vehicle's usability. This reflects the principle of consumer protection, which ensures that buyers receive a product that is not only safe but also meets the basic standards of quality and functionality. Hidden defects often refer to problems that are not immediately apparent and that a reasonable inspection would not reveal, meaning the dealership has an obligation to rectify the situation, typically by providing a refund or replacement.

In this context, other choices do not necessarily warrant a refund. Complaints from customers may lead to discussions about potential issues, but they do not automatically invoke a refund unless the complaint relates to a substantive problem such as hidden defects. The decision to issue a refund when a vehicle is returned within 30 days may depend on the dealership's policy rather than a legal obligation tied to product defects. Lastly, the inability to sell a vehicle does not provide a basis for a refund; it may relate more to inventory management than consumer rights. Thus, the presence of hidden defects directly impacting usability is the clear condition that mandates a refund.